Refund policy

Return Eligibility

You may request a return if:

• The item is unused, unwashed, and unworn

• Tags and original packaging are intact

• The return request is made within 7 days of delivery

Items that cannot be returned:

• Used or washed items

• Items without original tags

• Clearance / sale items (if marked non-returnable)

Exchange Policy (Size Change)

Size exchanges are allowed within 7 days of delivery

• Exchange is subject to stock availability

• Customers may need to cover delivery charges for size exchanges

Damaged or Wrong Item

If you receive:

• A damaged product

• The wrong item

• A defective product

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

Our team will resolve it on priority — either replacement or refund.

Refund Process

Once your return is received and inspected:

• Refunds are processed within 7–10 working days

• Refunds will be issued through the original payment method

For Cash on Delivery (COD) orders:

• Refunds will be transferred to your provided bank account or mobile wallet

Return Shipping

• Customers are responsible for return shipping charges unless the item was incorrect or damaged.

• Bachcha Club will cover shipping costs only in case of our error.